How do you know what customers requests to prioritize?
I make the effort to respond to every single email I get from members, regardless of how trivial. And I always make sure to thank them for reading.
This is the difference between a subscription and a membership — it’s a two-way street!
We have a dedicated community manager that has eyes on our platforms at all times.
We like building a public community on YouTube and other social platforms, but when it comes to problems, questions, or requests—our paying members always get bumped up to 1st in the queue. We try to respond within one business day.
Love the idea of building a public community on YouTube. Your strategy of asking a question as your pinned comment on your channel is such a clever way to spark engagement. Thanks for sharing, Tom!